How can I cancel my order?

Before cancelling an order, please read and understand the following terms & conditions:

• Online cancellation is submitted within 1 hour after order is created.
• The item(s) you want to cancel has not been shipped yet.
• The remaining value after cancellation should still meet the conditions for discounts, promotions and or minimum purchase value.
• However, if after cancellation one or several items in your order, the remaining order’s value does not match our conditions for discounts, promotions or vouchers, LERNTIQ will cancel the entire order. You can re-order the item(s) you want again.
• LERNTIQ cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.
• Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.
• We cannot guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.
• Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.
• The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount.
• In some cases, a cancellation cannot be processed online. Please contact our customer service if your cancellation is declined.
• The remaining order’s value after your cancellation has to fulfill the same conditions for discounts, promotions, or minimum purchase value that applied to the order. If not, the entire order may be cancelled.

To proceed with cancellation, please contact our customer service here.

What should I do if I received the wrong/damaged/defective item(s)?

Please read our Returns & Exchanges policy.